Customer service in English and Thai languages: +66653568162

Terms of purchase

General terms and conditions
Introduction

Ann & Co Asia Company Limited

Effective: 27.01.2025

Ann & Co Asia Company Limited acts solely as an intermediary in the sale of programs. The company sells tickets for various activities (e.g., boat excursions, island visits, cultural tours), but the execution and quality of the programs are the responsibility of the respective service providers.

By purchasing, the customer accepts the terms outlined in the General Terms and Conditions (GTC) and enters into a direct legal relationship with the program organizer.

Disclaimer of Liability

Service Quality and Execution
Ann & Co Asia Company Limited assumes no responsibility for the quality, safety, or fulfillment of the programs but strives to direct customers to the best possible service providers based on its experience. Any complaints regarding the program must be resolved directly between the customer and the service provider.

Damages and Force Majeure
The company is not liable for:

  • Personal injuries, property damages, or other losses.
  • Changes resulting from natural disasters, political unrest, or other force majeure events.

Program Changes
The company is not responsible for any changes to the schedule, location, or content of programs initiated by the service provider.

Ticket Prices, Booking, and Payment Terms

 

  1. Ticket Prices
    Ticket prices are displayed on the website or communicated through other channels. Prices may vary based on the customer's specific requirements.

  2. Booking Confirmation
    A booking is considered valid only after full payment of the ticket price.

  3. Price Changes
    Prices are determined by the respective program organizer and are subject to change at any time.

 

Cancellation and Refund Policy

 

  1. Cancellation Deadline
    Programs can be canceled at least 24 hours prior to the start of the program.

  2. Late Cancellations
    For cancellations made within 24 hours of the program's start, the ticket price is non-refundable.

  3. Refund Process
    Refunds are processed according to the service provider's policies, with the company acting as an intermediary to assist with the process.

 

Complaint Handling

 

  1. Direct Complaint Submission
    The company directs all complaints directly to the service provider.

  2. Complaint Deadline
    Complaints must be submitted within 3 calendar days after the program's completion, in writing and addressed to the service provider in Thai language.

 

Data Protection

The company uses the personal data provided by the customer solely for managing bookings and facilitating communication required for the execution of programs. Data processing is carried out in compliance with applicable legal regulations.

Governing Law and Language

 

  1. Governing Law
    This agreement is governed by the laws of Thailand.

  2. Languages
    The General Terms and Conditions (GTC) are available in multiple languages (Hungarian, English, etc.). In the event of a dispute, the English version shall prevail.

 

Contact

If you have any questions, please feel free to contact us:

 
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